Short Description of the Course:
This course addresses user satisfaction in the software industry by focusing developers’ awareness and skills towards making user friendly software that serves users’ needs well and is a source of satisfaction rather than frustration.
Software industry analysts estimate that about 90% of the software written, tested, and delivered according to pre-agreed specifications of prospective users is simply not used. This overwhelming inefficiency is due to different languages and intellectual satisfaction criteria of software experts and domain experts, who find it easier to impress their peers with technical solutions or publications than to talk and listen in the language of the “other side”.
The course improves user-centered thinking. Student teams design the user experience of an interactive system of their own choosing, and learn a few key methods of understanding end users’ needs, creating prototypes of a user interface and validating them by user testing.
Participants of the User Interface Design course are encouraged to sign up for the IT Entrepreneurship course (Gábor Bojár) as well, because the objective of the two courses are closely related. While the User Interface Design course focuses on how to design an easy to use product, the IT Entrepreneurship course teaches how to build a company to sell that product. Along the semester, students create customer-related materials in the UID course which can be re-used in the other course.
Aim of the Course:
This course enables and encourages students to create user-friendly solutions regardless of their manual creative skills or design experience. We achieve this by increasing sensitivity to users’ real problems and developing analytical and design skills to solve them.
In addition, by simulating processes of real-life software design, students will gain insights into the practice of user-centered design under difficult organizational, budget and deadline constraints. They will also improve their teamwork and presentation skills.
Finally, the course aims at raising student awareness of cognitive sciences, usability engineering and related disciplines.
There are no prerequisites for this course. It is a principal aim of the course to demonstrate that usable software can be created without extensive theoretical background, just as great dishes can be cooked without being an expert in food chemistry.
The tools and methods used are simple and low-tech; basic user-level computer skills are sufficient for this course.
Detailed Program and Class Schedule:
The course can be best characterized as a design workshop. Students walk the path from an idea to a sophisticated and detailed prototype of an interactive system. Along the way, they collect theoretical knowledge via learning-by-doing and trial-and-error, as opposed to formal lectures about fine details of the discipline.
Students learn how to avoid the most common pitfall of software development projects that prevent delivered systems from being fully-utilized – or used at all: the lack of proper understanding of the users of the system, their current and future needs, and the lack of verification of concepts and early designs.
Students form teams to develop user interfaces in a series of workshops which take them along the most important steps of the design process. See the table below for more details about the themes and schedule of the workshops. Each workshop starts with a brief introduction to the goals and methods of the workshop, but most of the time is dedicated to intensive teamwork with the assistance of the instructor.
Part 1: Goal setting and research. Analysis of users and their needs, preferences, and thinking.
Part 2: Shaping the information architecture and creation of early sketches. Collecting feedback from mentors and peers.
Part 3: Bits of theory.Design iterations and evaluation methods. Testing with external users.
Part 4: Adding final details and presenting the results.
In addition to the lectures and workshops, students are expected to spend at least 2 extra hours per week in teams, completing and refining what they produced in the preceding workshop, to ensure that all teams progress at an equal pace.
Content and schedule:
|Week 1||Introduction to Design Thinking. Observation techniques. (Highly recommended: after the class: observation and team-building in the city starting at 6pm.)|
|Week 2||Early research methods. Interviewing techniques.|
|Week 3||Interview analysis and persona creation.|
|Week 4||Design Principles and Journey Mapping.|
|Week 5||Design patterns, heuristics. Competitor analysis.|
|Week 6||High Level Design Concepts. Visual brainstorming, sketching: Design Studio.|
|Week 7||Information Architecture Basics. Prototyping tools.|
|Week 9||Copywriting basics.|
|Week 10||Design Critique. Prototype building.|
|Week 11||Usability testing methods.|
|Week 12||Usability testing workshop.|
|Week 13||Remote research methods.|
|Week 14||Project presentations.|
Note: the instructors are active employees or consultants working for leading companies. While this guarantees that the methods and approaches are 100% up-to-date and match current industry trends, their duties may lead to minor changes in the schedule.
Method of instruction:
Lectures with hands-on practice and analysis, project-based creative sessions in groups, prototype and design creation on paper and with simple software tools.
Groups are assisted in the creative process by mentors from local software companies.
Homework assignments are related to the design themes of the groups. They require individual or group activity.
Steve Krug, Don't Make Me Think! A Common Sense Approach to Web Usability, New Riders, 3rd Edition, 2014.
The book is a companion to the course, discussing topics also covered by the course in an eye-opening, entertaining manner.
In addition to the book, instructors may require the reading of selected articles or blog posts from user experience- or design related online portals.
Carolyn Snyder, Paper Prototyping, Morgan Kaufman, 2003.
The book provides valuable assistance for those groups which create paper-based mockups as opposed to on-screen, digital prototypes.
Zsuzsanna Kovács (born 1981) is a Senior User Experience Researcher at Prezi. She studied computer science and mathematics and was teaching programming during her university years. After finishing her studies she joined SAP where she started as a UI Developer, in 2008 she became a UI Designer. Between 2010 and 2013 she lived and worked as a UX Design Specialist at the SAP Headquarters in Germany. In 2013 she came back to Hungary and started to work at Prezi.
She is one of the main organisers of the first Hungarian UX conference called Amuse and the UX Budapest meetup community. She has a passion for psychology and classical music.
Gyuri Juhász (born 1962) is lead User Experience Designer at LogMeIn, Inc. Graduating from the Budapest University of Technology and Economics in 1986 as an architect, he joined Graphisoft in 1987. As a user interface designer, he participated in the development of Graphisoft's leading product, ArchiCAD, a 3D architectural design and building simulation software. Subsequently, he established a special software design team introducing usability engineering methods to the development process of Graphisoft. In recent years, he has consulted for various organizations in the field of online banking, telecom and remote access and helped them deliver user-friendly systems. Recently, he designs user experiences for LogMeIn's portfolio of innovative products and services.